Support
Stuck on something? Here's how we can help.
Contact us
We're honestly still setting this part up. DocsBaby doesn't have a live support email, phone number, or WhatsApp line just yet, so we didn't want to show you something that isn't real. As soon as we have one, it'll go right here.
Common questions
Can't sign in?
Try using the same sign-in method (Google, Facebook, or email) you used the very first time. If you signed up with email and password and can't remember your password, just tap "Forgot password" on the sign-in page, we'll help you reset it.
Where did my invoices or bills go?
Your saved clients and history live on this device, in this browser. If you switch phones, computers, or browsers, or clear your browser's data, that history won't carry over automatically. It's a known limitation on our end, not something you did wrong.
I've used up my free invoices for the month.
No problem, the free plan covers 15 invoices or bills a month, combined across GST Invoice and Cash Bill, and it resets fresh on the 1st. You can check My account any time for your current usage and upgrade options.
Is my data safe?
It's a fair question. See our Security page for a plain-language explanation of what's protected today and what isn't yet.
What GST rate should I use?
We deliberately don't tell you which rate applies to what you're selling, rates change, and getting it wrong could cost you. See our Guides page for where to check the current rate yourself.